What to do when unable to log in to Miner Account

Issue: Users are reporting that they are unable get logged in on to their Miner account and getting an error message. 

Please see attached screenshot for the sample error message:

Possible causes:

• Entered email address is incorrect.
• Possible upper or lower cause on registered email is not entered correctly.
• VPN / Security program may be prohibiting access.

Solution:

1. Make sure email address is entered correctly.
2. Disable any VPN or Security program running when trying to log in.
3. Try a different browser to test logging in.
4. Try a different network (Wi-Fi, mobile data, hotspot, etc.) to test logging in.