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What to do when Hummingbot Help Center (Support Chat Bot) not showing

Issue: Users are reporting that Hummingbot Help Center (Support Chat Bot) are not visible and unable to used. Affected users mostly using most up-to-date Mozilla Firefox.


Please see attached screenshot for the sample.

Possible cause:

  • Enhance Tracking Protection is ON (Default on Firefox). For more info please visit this page.


  • Disable Enhance Tracking Protection for Hummingbot Miner site.


  1. Click Shield Icon
  2. Toggle Enhanced Tracking Protection to Off

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If this problem persists, please contact our support.