This article helps users reach out to the appropriate service center when retrieving lost deposits due to wrong/missing MEMO (e.g. XEM, SCRT, Binance Chain) when adding their payout wallet on Hummingbot Miner.
The expected turnaround time for the request to be reviewed would be 24-48 hours.
Log in to Binance to proceed with filling up the form needed to submit a recovery request.
To request an asset recovery :
- Log in to Binance
- Submit an Asset Recovery request
- Provide the wallet that was used when receiving payout rewards from Hummingbot Miner
To confirm If Binance has successfully processed the deposit, You may visit Binance Recovery Record.